Grievance Procedures

If you believe that your concerns have not been resolved after talking with the Client Rights Officer (CRO) at the agency where you get services, you can file a Grievance with the CRO at the Clermont Mental Health & Recovery Board (CCMHRB).

A grievance is a way to say you are not satisfied. Grievances center around the violation of client rights.

Please click on Client Rights in the Mental Health System or Client Rights in Alcohol or Drug Treatment for a list of client rights. Concerns may be addressed either formally or informally.

 The Grievance Procedure

• A complaint may come to any staff member of the Board. If it is a grievance, it is referred to the CRO.
• Discuss your concerns with the CRO. The CRO will help you determine if your concern should be addressed either informally or formally.

Informal

Sometimes, talking with a staff member or a Client Rights Officer at the agency to let them know you are unhappy can result in changes you want. Many complaints are resolved using the informal process.

Formal

If you do not believe that your concerns were addressed through the informal process, or would like help talking with the agency, you can file a formal grievance.

-  A grievance is a written document. The CRO can help you write the grievance if desired.

-  CRO investigates the grievance and schedules a hearing, if appropriate.

-  The CRO has 20 days from the time you filed your grievance to come to a resolution.

- If you are not satisfied with the results of the hearing, you may also contact the following  organizations:

• Ohio Department of Mental Health & Addiction Services - (877) 275-6364
• Ohio Advocates for Mental Health - (800) 589-2603
• National Alliance on Mental Illness (NAMI-OHIO)  - (800) 686-2646

For concerns regarding alcohol and drug services:

Ohio Department of Mental Health & Addiction Services - (877) 275-6364

For concerns regarding any type of services:

Ohio Legal Rights Service (OLRS) - (800) 282-9181

U.S. Department of Health and Human Services  - (312) 886-5078

If you believe a licensed staff person (doctors, nurses, counselors, social workers, and psychologists) has violated rules that govern their profession, you can also file a complaint with their Licensing Board. To file a complaint about a licensed staff member, contact:

• State of Ohio Medical Board  - (800) 554-7717 (complaint about a medical doctor or psychiatrist)
• Ohio State Board of Psychology - (877) 779-7446 (complaint about a psychologist)
• Ohio Board of Nursing - (614) 466-3947 (complaint about a nurse)
• Counselor, Social Worker and Marriage & Family Therapist Board - (614) 728-7791 (complaint about a counselor, social worker, or marriage and family therapist)
• For agencies with no TTY/TTD number listed, call the Ohio Relay Service TTY at 711 or (800) 750-0750.